Home > The blog > FAQ I Your questions, our answers
10 May 2019

FAQ I Your questions, our answers

Here you can find the questions most frequently asked by customers to our team, about our manufacturing process, the delivery of your orders, the parts return, the homologation of your parts, and everything else. If you can’t find the answer to your questions here, feel free to use our contact form to get in touch with us.

DO YOU SHIP YOUR PARTS WORLDWIDE ?

We ship packages worldwide everyday, we already delivered parts in more than 90 countries. We entrust DHL shipment services for both local and international deliveries.

DO YOU OFFER DISCOUNTS FOR PROFESSIONAL DEALERS ?

We offer professional accounts for dealers, resellers and garages. You can create your professional account on our website simply with your company identification numbers. This professional account will be validated within 48h, then you’ll get 5% – 30% discount on all the parts we offer, and will be able to pay your orders via bank wire.

HOW TO TRACK THE PROGRESS OF MY PARTS MANUFACTURING ?

In your customer account, the recap of your order indicates its status. Once the status turns to “Delivery in progress”, you will receive an email with a delivery tracking link from the transporter within 24h, so you can track the shipment of your package.

WHICH VEHICLES IS IT POSSIBLE TO ENTRUST TO YOUR WORKSHOP TO GET IT TRANSFORMED ?

Our team can build a bespoke project for you based on Triumph, Moto Guzzi, Royal Enfield and BMW NineT models. We work only over modern motorcycles, we are not specialized in restoration projects.

For your automotive, we can work over any car model.  Please send an email at contact@baakmotocyclettes.com with your ideas / inspirations so we can plan a phone call and talk about your project.

HOW TO PROCEED TO SEND BACK A PART ORDERED ON YOUR WEBSITE ?

Every package we ship includes a card that explains the Return procedure. Please contact us before you send it back. If the part is defective, the shipping costs will be at our charge. If not and you only want to use your right of withdrawal, you must send back the part within 15 days after you received it, the shipping costs will be at your charges and we’ll refund the costs of the part itself.

Please consult our Terms and Conditions for more informations.

CAN I COME AT YOUR WORKSHOP IN FRANCE AND PURCHASE BAAK PARTS DIRECTLY ON SITE ?

Most of our parts are manufactured on order. We don’t have much parts in stock at the workshop. The best solution is to place your order online and select “Pick up my order at the workshop” when you will select your shipping method. Then we’ll manufacture your parts and send you an email when your order is ready to be picked up.

HOW TO CARE AFTER MY BAAK LEATHER PARTS ?

Each seat we manufacture is shipped with a 150 ml. leather care cream bottle. In addition, you can use grease for horses equipments (available at the horse riding department in sports stores). Our leather are organically tanned. It’s good quality enough not to get damaged by the rain or anything else over the time. Leather is a living material, it can get a patina and change its aspect over the years and depending on how you can care it, or wether your motorcycle remains parked under the sunlights.

HOW TO BE SURE YOUR PARTS WILL FIT ON MY MOTORCYCLE ?

Make sure to carefully read the entire page, the compatibility is always mentioned on it. Please select only the parts registered in the category corresponding to your motorcycle using the Models filters of our shop. If you have a doubt, don’t hesitate to contact us at contact@baakmotocyclettes.com.

Most of our parts are designed for one specific model and are plug & play. Only the parts registered in the Universal category are not designed for one specific model, you’ll need to adapt it to your motorcycle.

DO WE NEED TO PLACE AN APPOINTMENT TO VISIT YOUR WORKSHOP ?

BAAK moved to a new workshop on April 2019. Until September 2019, we only can welcome you by appointment on week days. Our workshop is located at 14 rue de la Corderie 69009 LYON.

ARE BAAK PARTS APPROVED FOR ROAD USE ?

The headlight, turn indicators, license plate lightnings, braking systems and taillights we offer are CE approved for road use. The only other parts approved for road use always have it mentioned in the description on our website.

I LIVE OUT OF EUROPEAN ECONOMIC COMMUNITY, CAN I ENJOY A TAX-FREE PURCHASE AT YOUR WORKSHOP ?

BAAK Motocyclettes doesn’t offer a tax-free shopping system for customers living of our the European Economic Community and purchasing products at our workshop in France. French legislation doesn’t oblige storekeepers to offer such a duty free system. The equipments for private use vehicles (such as bike parts) are mainly excluded from this tax-free system.